Overview

At Stuck in Circle, we value your satisfaction. If you are not completely happy with your purchase, we’re here to help.

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1. Eligibility for Returns

• Items must be returned within 7 days of delivery.
• Items must be unused, unwashed, and in the same condition as received, with original tags and packaging.
• Proof of purchase (order confirmation or receipt) is required.
• Certain products such as personalized, customized, perishable, or intimate items are not eligible for return.

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2. Return Process

1. Contact our customer service team at support@stuckincircle.com with your order number, reason for return, and product photos (if applicable).
2. We will confirm the return eligibility and provide a return address.
3. You must ship the item back within 5 working days after receiving our confirmation.
4. Return shipping costs are the customer’s responsibility, unless the item is defective or incorrect.

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3. Refunds

• Once we receive and inspect the returned item, we will notify you regarding approval or rejection of your refund.
• Approved refunds will be processed within 5–10 business days to your original payment method.
• Shipping charges and COD fees (if any) are non-refundable.

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4. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us within 48 hours of delivery.

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5. Non-Returnable Items

• Customized or personalized items
• Gift cards and downloadable products
• Items on final sale/clearance
• Intimate or hygiene products

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6. Damaged or Defective Products

If you receive a damaged or defective product, contact us immediately with photos or videos, and we will arrange a replacement or refund at no additional cost.